Return/Refund

These are the information for returning your items.

  • Returns must be made within 10 days from when you received the shipping confirmation email for your order.

  • Remember that you need the purchase receipt /Invoice to return any item.

  • The items you return must be in the same condition you received them in.

  • Please use or include with the product being returned all original boxes, instructions/documents and wrappings.

Return

If You wish to return a product, You can make a return to us

(i) At GOOSEBUMP stores in the country (Currently available in Hong Kong)

(ii) By Third Courier

You should contact us through our email to apply for the product return

  • (i) Return in-store at GOOSEBUMP: If there is a GOOSEBUMP store located in the country (Now available in Hong Kong) where your product was delivered, You may return it, in person, to a store itself. You must present the original invoice from the GOOSEBUMP website. Items can only be returned in GOOSEBUMP store that has the same section of the articles that you would like to return.

     (ii) Product exchange via Third Courier: You may also return the product to us in any GOOSEBUMP stores located in your country of residence or by giving it to the local courier.

    You should send the product in the same package received by following the directions on the “RETURNS/REFUND” section of our website.

    You will be responsible for the cost of returning the product to us. If You have any doubts You can contact us through our web form or email.

Product Exchange

Where possible, please use or include with the product being returned all original boxes, instructions/documents and wrappings.

We will process your refund as soon as possible (and in any case, within 14 days of giving us notice of cancellation). We will refund any money received from You using the same method selected to make refund.

Upon receipt of the product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time.

We aim to process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement.