SHIPPING

Welcome to Goosebump, your one-stop online store for all your shopping needs.

We offer a wide range of products, and to make your shopping experience with us even better, we have various delivery options available to suit your needs. So whether you're shopping locally or internationally, we have the perfect delivery solution for you. Tracking no. will be provided by email since the delivery of your products has been processed.

  • We understand that our customers come from all corners of the globe, which is why Goosebump offers both Standard and Express international delivery options to selected destinations.

    Please note that customers are responsible for any import duties, taxes, or customs-related fees imposed by the destination country. Goosebump is not responsible for delays caused by customs clearance.

    Estimated international delivery time is approximately 14–21 business days after dispatch, depending on the destination and local postal services.

    For tailor-made delivery arrangements or special shipping requests, please contact us via our website chat or email at info@goosebump.live.

Local Purchases

For our local customers, we offer a range of delivery options to choose from. The shipping options may vary depending on the delivery address, the time you purchase, and item availability. When processing your purchase, we will show you the available shipping methods, the cost, and the delivery date of your order.

  • HK$60｜1–3 working days

    Orders are delivered within 1–3 working days (Mon–Fri).
    Shipping fee is HK$60 per order.

  • HK$30｜5–10 working days
    Free on orders HK$800 and above

    Standard shipping usually arrives within 5–10 working days.
    Shipping fee is HK$30 per order, and it’s free for orders HK$800+.

  • Free

    Pick up your order at Goosebump Central.

    Address: Shop A, LG/81A Hollywood Road, Central
    Opening hours: Mon–Sun 12:00–7:00pm
    Please bring your order confirmation for collection.

 FAQs

Does Goosebump offer international delivery?
Yes. Goosebump offers international delivery to selected countries. Available destinations and shipping fees will be shown at checkout once a valid international address is entered.
How are shipping rates calculated for international orders?
International shipping rates are calculated based on destination, parcel size, and weight. The final shipping fee will be displayed at checkout before payment.
Are customers responsible for import fees and taxes for international orders?
Yes. Any customs duties, import taxes, or handling fees imposed by the destination country are the responsibility of the customer. Goosebump is not responsible for delays or additional charges caused by customs clearance.
Can customers request a tailor-made delivery plan?
Yes. For special delivery requests or oversized items, please contact us before placing your order. We will advise on available options and any additional costs involved.
What delivery options are available for local (Hong Kong) purchases?
  • Express Delivery (1–3 working days) – HK$60
  • Standard Shipping (5–10 working days) – HK$30
    Free on orders HK$800 and above
  • Store Pickup at Goosebump Central – Free
Is there a fee for collection at Goosebump?
No. Store pickup at Goosebump Central is completely free of charge.
How long does a customer have to collect their order at a Goosebump store?
Orders are typically held for 14 days from the date of notification. If you require a longer collection period, please contact us in advance.
What do customers need to bring to collect their order in person?
Please bring your order confirmation (digital or printed) when collecting your order. Photo identification may be requested for verification.
How long does it take for orders to be available for collection via HK Post Offices / iPostal Stations?
This service is currently unavailable. Goosebump no longer offers collection via HK Post Offices or iPostal Stations.
How can customers contact Goosebump for further information?
For any enquiries, please contact us via email, Instagram direct message, or WhatsApp during store hours. We’re always happy to help.