SHIPPING

Welcome to Goosebump, your one-stop online store for all your shopping needs.

We offer a wide range of products, and to make your shopping experience with us even better, we have various delivery options available to suit your needs. So whether you're shopping locally or internationally, we have the perfect delivery solution for you. Tracking no. will be provided by email since the delivery of your products has been processed.

  • We understand that our customers come from all corners of the globe, so we offer both Standard and Express international delivery options.

    Please note that shipping rates may vary depending on your country and will be calculated at checkout. Please note that you may be responsible for import fees, duties, taxes, and/or brokerage fees for international orders. Expected shipping typically takes 14-21 business days after shipment for delivery, although delays may occur due to the COVID-19 pandemic.

    If you want to seek our tailor-made delivery plan, please get in touch with us via our website chat or email info@goosebump.live.

Local Purchases

For our local customers, we offer a range of delivery options to choose from. The shipping options may vary depending on the delivery address, the time you purchase, and item availability. When processing your purchase, we will show you the available shipping methods, the cost, and the delivery date of your order.

  • Our standard home delivery service started at HKD 30, based on its weight, and we endeavor to deliver all orders placed between Monday and Friday within three days. Orders including a large Goosebump HOME DECO item may be charged a corresponding delivery rate.

  • We offer a drop point delivery option via HK Post Offices/iPostal Stations at a cost of HKD 13 per 0.5KG.

    Your order will be available for collection within 4-5 working days at a drop point near you.

    For a list of locations and further details, please visit here.

  • At Goosebump, we believe that shopping should be not only convenient but also cost-effective for our valued customers in Hong Kong. That's why we're thrilled to announce our new Free Shipping Plan, designed to enhance your shopping experience with added convenience and savings!

    With our Free Shipping Plan, you can enjoy the convenience of having your favorite Goosebump products delivered right to your doorstep, completely free of charge. Whether you're shopping for the latest fashion trends, tech gadgets, or home essentials, we've got you covered with complimentary shipping on all local purchases.

    Delivery Timeframe:

    Rest assured, your orders will be swiftly processed and delivered to you within 10 working days. We understand the importance of prompt delivery, and our dedicated logistics team is committed to ensuring that you receive your items in a timely manner.

    Exclusions:

    Please note that while our Free Shipping Plan covers most areas in Hong Kong, there are a few exceptions. Deliveries to Lamma Island, Cheung Chau, and Peng Chau are not included in this offer. We apologize for any inconvenience this may cause and encourage customers residing in these areas to explore alternative delivery options available.

    Shop with confidence and take advantage of Goosebump's Free Shipping Plan today! Experience the ultimate convenience of having your purchases delivered to your doorstep without any additional shipping fees. Happy shopping!

  • If you prefer to collect your order in person, we offer a FREE collection service at any of our stores within 10 working days.

    Simply show your electronic receipt at the store, and you're good to go. If someone else is collecting your order on your behalf, they must present a valid ID card.

    Feel free to contact us via. Our web chat services for real time handling.

 FAQs

  • Yes, Goosebump offers both Standard and Express international delivery options.

  • Shipping rates for international orders may vary depending on the country and will be calculated at checkout.

  • Yes, customers may be responsible for import fees, duties, taxes, and/or brokerage fees for international orders.

  • Yes, customers can contact Goosebump via their website chat or email to request a tailor-made delivery plan.

  • For local purchases, Goosebump offers a range of delivery options to choose from, including Collection at Goosebump, Drop Point, and Home Delivery.

  • No, there is no fee for Collection at Goosebump.

  • Customers have up to 10 working days to collect their order at a Goosebump store.

  • Answer: Customers need to bring their electronic receipt and a valid ID card to collect their order in person.

  • Orders will be available for collection within 4-5 working days at a drop point near the customer.

  • Answer: Customers can contact Goosebump via their website chat services or by emailing info@goosebump.live.