A LITTLE HELP, ALONG THE WAY.

A little
clarity.

A little clarity.
A more confident choice.

About a design, a thoughtful gift,
and how your favourite things reach you.

Find your question
Floral brooch in a round gift box, from the Goosebump image archive
SMALL DETAILS. A LITTLE DELIGHT.
01 / FIND YOUR ANSWER

What would you like to know?

9 questions
Choosing a giftCan you help me choose a gift?

Yes. Start with our Gift Guide, or get in touch through Contact and tell us about the recipient and the occasion. You can also visit our Central shop to see the pieces in person.

Explore gift ideas
Product detailsWhere can I find sizes and materials?

Check the information on the individual product page. If a detail matters to your choice and is not listed, contact us before ordering.

Ask about a product
Hong Kong deliveryWhat are the Hong Kong delivery costs and timings?

Standard delivery is HK$30, usually 5–10 working days. Express delivery is HK$60, usually 1–3 working days, Monday to Friday. Standard Hong Kong delivery is free for orders of HK$800 or more after discounts. Delivery times are estimates.

View delivery arrangements
A particular dateMy gift is needed by a particular date. Can you help?

Delivery times are estimates. Contact us before ordering so we can help you check the available arrangements.

Ask us before ordering
International ordersCan you deliver outside Hong Kong?

Online checkout currently supports Hong Kong delivery. For destinations outside Hong Kong, please contact us before ordering to confirm whether delivery can be arranged and the applicable cost.

Ask about your destination
Collect in CentralCan I collect an order?

Store pickup is available at Goosebump in Central. Your order will be ready within 1 business day. Please wait until you receive your Ready for Pickup notification before visiting the store. See Delivery and Visit Us.

Plan your visit
Collection arrangementsHow long do I have to collect my order?

Orders are normally held for 14 days after your Ready for Pickup notification. Contact us if you need more time.

Ask for more collection time
Returns and refundsCan I return an item or request a refund?

Under our commercial policy, returns and refunds are only accepted for defective items or incorrect items supplied by Goosebump. We do not offer returns or refunds simply for a change of mind.

This commercial policy does not affect your statutory rights under applicable Hong Kong law.

Read the full returns and refunds policy
An item issueWhat should I do if an item is defective or incorrect?

Please contact Goosebump within 7 calendar days after delivery or in-store collection. Include your order details, a description of the issue and reasonable evidence, such as clear photographs where relevant. We will assess the case and arrange the appropriate remedy.

This commercial policy, including its reporting period, does not affect your statutory rights under applicable Hong Kong law. Read our Returns and Refunds Policy.

Contact us for help
Goosebump Hollywood Road 81A store entrance archive
GOOSEBUMP / CENTRAL
02 / A CONVERSATION HELPS, TOO.

Still looking for an answer?
A conversation can help.

For a product, send the link or a screenshot.
For an order, please include your order number.
We will follow up on your question.

WhatsApp usOther ways to get in touch
Want to see the pieces in person?

LG/F, 81A Hollywood Road, Central
Daily 12:30–20:00

Plan your visit

FAQ

Can you help me choose a gift?

Yes. Start with our Gift Guide, or tell us a little about the person and the occasion through Contact. You can also visit our Central shop to see the pieces in person.

Where can I find sizes and materials?

Check the information on the individual product page. If a detail matters to your choice and is not listed, contact us before ordering.

Can I collect an order?

Store pickup is available at Goosebump in Central. Your order will be ready within 1 business day. Please wait until you receive your Ready for Pickup notification before visiting the store. See Delivery and Visit Us for details.

My gift is needed by a particular date

Delivery times are estimates. Contact us before ordering so we can help you check the available arrangements.

Can I return an item or request a refund?

Under our commercial policy, returns and refunds are only accepted for defective items or incorrect items supplied by Goosebump. We do not offer returns or refunds simply for a change of mind.

What should I do if an item is defective or incorrect?

Please contact Goosebump within 7 calendar days after delivery or in-store collection. Include your order details, a description of the issue and reasonable evidence, such as clear photographs where relevant. We will assess the case and arrange the appropriate remedy.

This commercial policy, including its reporting period, does not affect your statutory rights under applicable Hong Kong law. Read our Returns and Refunds Policy.