Shipping policy

Hong Kong delivery

Standard delivery is HK$30, with an estimated delivery time of 5–10 working days. Standard Hong Kong delivery is free for orders of HK$800 or more after discounts. Express delivery is HK$60, with an estimated delivery time of 1–3 working days. Working days are Monday to Friday.

Delivery times are estimates, not guaranteed arrival dates. Please contact us before ordering if you need a gift by a particular date. Review the delivery options and charges shown for your order at checkout.

Collect in Central

Store pickup is available at Goosebump, LG/F, 81A Hollywood Road, Central, Hong Kong. For items in stock at our Central shop, orders placed before 12:00 noon Hong Kong time are ready for pickup the same day. Orders placed at or after noon are ready by the next day at the latest, including Saturdays, Sundays and public holidays. For same-day pickup after noon or other pickup requests, please contact us to confirm arrangements.

Please wait for your Ready for Pickup notification before visiting. Orders are normally held for 14 days after notification; contact us if you need more time.

Destinations outside Hong Kong

Delivery eligibility depends on the product and destination. For destinations outside Hong Kong, please contact us before ordering to confirm whether delivery can be arranged and the applicable cost. Do not assume that every product can be delivered to every destination.

Product-specific arrangements

Check the product page for any stated delivery restrictions or pre-sale shipping arrangements. Light Soy Portable is available for Hong Kong delivery only.

Delivery enquiries

For delivery enquiries, include your destination and preferred arrival date. For an existing order, include your order number. See our Delivery page for delivery and collection information, or contact Goosebump.